Proxim wireless ORiNOCO AP-4000MR-LR User's Guide Page 264
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Technical Services and Support AP-4000MR User Guide
Support Options
264
Support Options
Proxim eService Web Site Support
The Proxim eService Web site is available 7x24x365 at http://support.proxim.com.
On the Proxim eService Web Site, you can access the following services:
• New Product Registration: Register your product for free support.
• Open a Ticket or RMA: Open a ticket or RMA and receive an immediate reply.
• Search Knowledgebase: Locate white papers, software upgrades, and technical information.
• ServPak (Service Packages): Receive Advanced Replacement, Extended Warranty, 7x24x365 Technical Support,
Priority Queuing, and On-Site Support.
• Your Stuff: Track status of your tickets or RMAs and receive product update notifications.
• Provide Feedback: Submit suggestions or other types of feedback.
• Customer Survey: Submit an On-Line Customer Survey response.
• Repair Tune-Up: Have your existing Proxim equipment inspected, tested, and upgraded to current S/W and H/W
revisions, and extend your warranty for another year.
Telephone Support
Contact technical support via telephone as follows:
• US and Canada: 408-383-7700, 866-674-6626 (Toll Free)
Hours of Operation: 8.00 AM-6.00 PM, Monday to Friday, Pacific Time
• APAC Countries: +91 40 23115490
Hours of Operation: 9.00 AM-6.00 PM, Monday to Friday, IST (UTC/GMT + 5.30 Hrs.)
• International: 408-383-7700
Hours of Operation: 8.00 AM-6.00 PM, Monday to Friday, Pacific Time
ServPak Support
Proxim understands that service and support requirements vary from customer to customer. It is our mission to offer
service and support options that go above-and-beyond normal warranties to allow you the flexibility to provide the quality
of service that your networks demand.
In recognition of these varying requirements we have developed a support program called ServPak. ServPak is a
program of Enhanced Service Options that can be purchased individually or in combinations to meet your needs.
• Advanced Replacement of Hardware: Can you afford to be down in the event of a hardware failure? Our
guaranteed turnaround time for return to factory repair is 30 days or less. Those customers who purchase this service
are entitled to advance replacement of refurbished or new hardware guaranteed to be shipped out by the Next
Business Day. Hardware is shipped Monday – Friday, 8:00AM – 2:00PM (PST).
• Extended Warranty: Extend the life of your networking investment by adding 1, 2, or 3 years to your products
standard warranty. This service coverage provides unlimited repair of your Proxim hardware for the life of the service
contract. The cost of an extended warranty is far less than the cost of a repair providing a sensible return on your
investment.
• 7x24x365 Technical Support: This service provides unlimited, direct access to Proxim’s world-class Tier 3 technical
support engineers 24 hours a day, 7 days a week, 365 days a year including Holidays. Customers who purchase this
service can rest assured that their call for technical assistance will be answered and a case opened immediately to
document the problem, trouble shoot, identify the solution and resolve the incident in a timely manner or refer to an
escalation manager for closure.
- ORiNOCO AP-4000MR 1
- Copyright 2
- Trademarks 2
- OpenSSL License Note 2
- Introduction 9
- Mesh Networking 10
- Mesh Network Configuration 12
- Guidelines for Roaming 13
- HTTP/HTTPS Interface 14
- Command Line Interface 14
- SNMP Management 14
- SSH (Secure Shell) Management 15
- Overview 17
- Power/Ethernet Port LEDs 17
- Power Injector 18
- Serial Connection 18
- Antenna Connectors 18
- Prerequisites 20
- System Requirements 21
- Product Package 22
- Hardware Installation 24
- Step 1: Choose a Location 25
- Step 2: Unpack Shipping Box 25
- Step 3: Assemble the Cable 26
- Apply Teflon 26
- Step 5: Mount the Unit 28
- Step 6: Plug in the Cables 29
- Step 7: Power on the Unit 30
- Step 8: View LEDs 30
- Step 9: Tighten the Cables 31
- Adjusting Tx Output Power 34
- Initialization 35
- Logging In 37
- Using the Setup Wizard 38
- Installing the Software 40
- System Status 43
- Advanced Configuration 44
- Dynamic DNS Support 47
- IP Configuration 48
- DHCP Server 49
- DHCP Relay Agent 51
- Link Integrity 52
- Web (HTTP) Interface 66
- MIB (SNMP) Requirements 66
- VLAN on Ethernet Port 68
- Once this 70
- Management VLAN Configuration 71
- Interface Requirements 71
- Ethernet 76
- Management 82
- IP Access Table 83
- Services 83
- Filtering 94
- Static MAC 95
- Advanced 98
- TCP/UDP Port 100
- Rogue Scan 112
- Figure 4-41 Rogue Scan Screen 115
- Spanning Tree 116
- Storm Threshold 117
- Intra BSS 118
- Packet Forwarding 118
- Priority Mapping 121
- Radius Profiles 125
- Configuring Radius Profiles 126
- RADIUS Accounting 129
- Wireless Domain Configuration 131
- SSID/VLAN/Security 133
- Management VLAN 135
- Uplink VLAN ID Table 136
- Security Profile 137
- MAC Access 143
- Wireless-A or Wireless-B 144
- Monitoring 151
- IP/ARP Table 154
- Learn Table 155
- Interfaces 158
- Station Statistics 161
- Mesh Statistics 163
- Link Test 164
- Commands 166
- TFTP File Transfer Guidelines 167
- HTTP File Transfer Guidelines 167
- Update AP 168
- Update AP via HTTP 169
- Retrieve File 171
- Retrieve File via HTTP 172
- Commands AP-4000MR User Guide 173
- Help Link 176
- Troubleshooting 177
- Symptoms and Solutions 178
- Client Connection Problems 180
- VLAN Operation Issues 180
- CMOB Operation Issues 181
- Power-Over-Ethernet (PoE) 181
- Recovery Procedures 183
- set ipaddrtype static 187
- reboot 0 187
- Related Applications 188
- Command Line Interface (CLI) 189
- General Notes 190
- CLI Error Messages 191
- Bootloader CLI 192
- CLI Command Types 194
- Parameter Control Commands 198
- Using Tables and Strings 202
- Log into the AP using Telnet 204
- Other Network Settings 210
- (Mbits/sec)> 212
- CLI Monitoring Parameters 219
- Parameter Tables 220
- System Parameters 222
- Network Parameters 224
- Interface Parameters 228
- Management Parameters 235
- Filtering Parameters 238
- Alarms Parameters 241
- Bridge Parameters 243
- RADIUS Parameters 245
- Security Parameters 246
- VLAN/SSID Parameters 248
- Other Parameters 248
- CLI Batch File 252
- Reboot Behavior 253
- ProximUnify (PXU) Management 254
- ASCII Character Chart 256
- Specifications 257
- Advanced Bridging Functions 258
- Security Functions 259
- Network Functions 259
- Hardware Specifications 260
- Available Channels 261
- Support Options 264
- Statement of Warranty 266
- Other Information 267
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